The Spam Manager is a tool that allows you to visualize and manage potential spam content posted on your platform.

Domains, URLs, Phone Numbers, Emails, and Duplicate Text Content

In addition to model classification, all user generated text content sent to the Moderation Dashboard API will be filtered for spam specifically. All spam entities will be displayed in the Spam Manager interface. Currently, spam content includes any domains, URLs, phone numbers, emails, and duplicate text content that are detected in a user's post. Each spam type appears in a separate tab, showing the spam with the highest post count first.

Below is an example post and the specific spam strings extracted from the post:

User Post
"Earn bitcoin today by completing paid surveys. Want to receive up to 10 bitcoin for answering simple questions? Visithttps://bit.ly/3iXhvjG or call 555-123-4567"

Spam Strings Detected

• Domain: bit.ly
• URL: bit.ly/3iXhvjG
• Phone Number: 555-123-4567
• Duplicate Text Content (if content was published more than once): Earn bitcoin today by completing paid surveys. Want to receive up to 10 bitcoin for answering simple questions? Visit [https://bit.ly/3iXhvjG](https://bit.ly/3iXhvjG) or call 555-123-4567

📘

Note: Duplicate Text Content

The Duplicate Text Content tab will only show duplicate content that 1) is greater than a user-defined character limit and 2) has been posted more than once. To customize this character limit, navigate to Settings > General > Spam Settings. We recommend a limit on the higher side to keep out noise.

Spam Manager will aggregate all appearances of a given spam string into a single action item that shows the total number of posts, last posted date, etc. A moderator can click into a spam row to view the history of posts with that spam, before making an Allow/Deny judgment on corresponding posts.

Allow, Deny, or Ignore Spam

Moderators can Allow, Deny or Ignore specific spam from the first 4 tabs based on the spam tolerance on your platform. The spam will be moved to the Allow/Deny tab, and any future post with that spam, will not show up on Moderation Dashboard. Please note the following edge cases:

• If you delete spam from the Allow/Deny List and another post is published with that same spam content, it will show up on Moderation Dashboard again.
• If you deny a domain, all related URLs that fall under the domain will be removed from the URLs tab.
• If you ignore spam, the item will be removed from the Spam Manager for 14 days. After 14 days, if the spam is still persisting, it will reappear in the Spam Manager interface.

Simply adding spam to the Allow or Deny list does not take action on posts. You can create post rules based off your Allow/Deny list on the Rules page (refer to Rules section).

Spam Users Tab

The Users tab on the Spam Manager is a place to view all Spam Users. Users who have posts with spam in the Deny List or users who have posts with spam content that is uncategorized (neither in the Allow or Deny List) will show up on the Users tab, which can be helpful in identifying bots, promotional accounts, etc. Initially, the page is sorted to show users with recent spam activity first. On each row, you can view the following information:

• User ID
• Date and time of last posted spam
• Total spam posts (count of all uncategorized spam and spam in the deny list)
• User's top spam strings (includes all uncategorized spam and spam in the deny list)
• Last account action taken (either manually or through auto-mod rule)

Clicking into a user row will show all spam posts from that user. A moderator can view the user's post history, including number of spam entities, before making a decision on the user's account status (banning, flagging, etc.).

User Actions

A moderator can manually take action on users from this page. All user actions that are created on the Actions page (refer to Actions section) will be available for use here. All enforcement actions taken from the Spam Manager interface (including any failed actions), will appear in the Actions Log.

Data Retention

All tables (Domains, URLs, Phone Numbers, Email, Users, Duplicate Text Content) will only show data from the last 14 days. For example, a spam string that has been posted 15 days ago from the day it is being viewed, will be removed from Moderation Dashboard unless it is added to either the Allow or Deny list.

All posts in the Spam History and User History view will follow the retention policy set on thehive.ai for that particular project. Please reach out to sales at [email protected] if you want to customize the data retention policy for a particular project.