Setting Up Enforcement Actions

The Actions tab on the Dashboard allows you to create custom user and post actions that can either be triggered manually by a moderator, or automatically through matching rules you’ve defined. This is where you define any enforcement actions that you’d want to take to moderate your platform, such as removing a post, tagging a post, suspending a user for a period of time, or banning a user. Actions serve as the communication pipeline between the Dashboard and your application server.

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Migration to POST Requests

Please note, we will only support POST requests to your Actions server starting September 1st, 2022. We will work with you to transition over to using POST requests before that time. You can switch to receiving POST requests to your Actions server instead of GET requests when creating/editing actions. If you choose to receive POST requests, the Dashboard will send the post/user data in the Body of the request instead of the Query Parameters.

Create & Test Actions

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Actions may trigger multiple times

Please note, your actions server should expect multiple action triggers for a given user or post due to:

• Multiple rule triggers for a user or post
• Failed Action Retry

The actions you create tell the Dashboard how to communicate with your platform when content triggers moderation rules. When defining an action, you must specify a callback URL (e.g. a webhook) that, when hit, implements that action in your application. When the action is triggered, the dashboard will ping your callback server with the required metadata so that you can successfully execute the action on the correct user or post within your platform.

You can customize the POST request we send to your server when creating an action:

• Endpoint URL (Callback, Required): This is the URL we will ping when an action is triggered on the Dashboard. Note: each action must have a different callback url to differentiate between actions
• Auth Header/Value: You can specify an Authorization header and token value (if your server requires one) so the Dashboard can communicate with the server
• Query Params: The Dashboard will send all user and post meta data in the query parameters of the request. You can customize the key name to match your naming convention.

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HTTP Status Response

The Dashboard expects an HTTP 200 OK success status response code to verify that the action has been taken. Any other response code will be treated as a failed action and will show up in the Actions Log (see below).

For failed actions, we recommend that response.data/body is an object. When creating an action, you should use the Test Action feature to ensure that your action is pinging the proper endpoint with correct metadata.

Moderation Log

The Moderation Log shows all user and post actions triggered by the Dashboard. Both successful (200 OK) and failed actions will show up here.

If an action fails, a red dot will appear beside the Moderation Log header to notify you. Once acknowledged, you can mark all failed actions as read. Once you clear all failed actions, the red notification will reset.

The Moderation Log also displays:

• Automatic Rule Triggers
• Tasks flagged for Review
• Reported Tasks
• Escalated Tasks
• Reviewed Tasks from the feed
• Tasks that expired from the feed