Report to NCMEC

The National Center for Missing & Exploited Children (NCMEC) is a leading organization dedicated to protecting children against exploitation and abuse. Under U.S. federal law, electronic service providers are required to report any detected CSAM to NCMEC via its CyberTipline. The CyberTipline serves as a centralized system for receiving and processing such reports, which are then shared with law enforcement and relevant service providers for further action.

This feature streamlines the process of submitting CSAM reports to NCMEC, ensuring compliance with federal regulations while simplifying workflows for customers and their moderation teams.

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Before You Start

To use this feature, you must have valid NCMEC credentials. These credentials include a username and password, which are provided directly by NCMEC. If you do not already have these credentials, please contact NCMEC to request access before proceeding. Without these credentials, you will not be able to configure or utilize the reporting functionality.

Configuration

This section explains how to configure the platform for CSAM reporting and enable the necessary settings.

Enable the CSAM Review Feed

• On the Settings page, you can enable the NCMEC Review Feed. This will display only CSAM in the Review Feed for images flagged by Thorn. CSAM images will automatically be sent to the Review Feed for Review.
• This feed is essential for moderators to review potential CSAM content and take both enforcement actions along with reporting to NCMEC

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Displaying CSAM Content

The Dashboard will never display CSAM content in the Review Feed. Instead, each task will surface a link that the moderator can click on. Once clicked, the media will open in a new browser tab for the moderator to review.

Input NCMEC Credentials

• Navigate to the Settings page. Under the Thorn tab, enter your NCMEC-provided username and password in the designated fields.
• Save your credentials to enable secure communication with NCMEC’s CyberTipline.

Input Reporting Person Details

• In the Thorn tab, provide the following details for reports submitted to NCMEC:
  • First Name, Last Name, Email Address
• These details will be attached to all reports. If left blank, the system will default to using the name and email of the moderator submitting the report.

Report to NCMEC in the CSAM Review Feed

Moderators can report potential CSAM directly from the CSAM Review Feed using the built-in native action. Please note, this action is only supported in the CSAM Review Feed.

• Once you identify flagged content that meets the NCMEC reporting criteria, you can select the "Report to NCMEC" native action from the list of all actions.
• Once all tasks are confirmed, you can click "Submit" to send all reports to NCMEC.
• A confirmation message will appear on the bottom left once the reports have been successfully submitted.

The "Report to NCMEC" action is treated like all other actions on the Moderation Dashboard and hence a Moderation Log event will be created for each report. You can access these logs on the Mod History page.